Refund, Return & Exchange Policy
ReturnsOur policy covers a period of 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be damaged or dysfunctional by manufacturer’s fault only. Damage occurring after receiving item by customer is not grounds for return.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for returns.
RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale itemsOnly regular priced items may be refunded, unfortunately sale items cannot be refunded.
ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 293 Liverpool St Hobart Tasmania AU 7000.
ShippingTo return your product, you should mail your product to: 293 Liverpool St Hobart Tasmania AU 7000
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any further questions or enquiries, please don't hesitate to get in touch.